Government software provider Lagan and Contact Centre software provider Macfarlane Telesystems have scooped top honours in the ‘’Partnering for Innovation Award’’ category of this year’s UK Technology Innovation and Growth Awards. Winners of the coveted accolade were announced at a gala event at London’s Hilton Park Lane on Tuesday 13 March.
Organised by the European Technology Forum, and sponsored by Price Waterhouse, the UK Technology Innovation and Growth 2007 Awards recognise ‘’individuals and organisations that drive the success of the UK’s fastest growing technology companies’’. The ‘Partnering for Innovation Award’ category recognises ‘a winning partnership alliance between two technology companies that has met or exceeded the joint objectives of both parties profitably’.
Lagan provides Customer Relationship Management and Case Management solutions; Macfarlane Telesystems provides Contact Centre software and systems for intelligent call and contact routing, call recording and analysis, IVR, CTI and management reporting. Lagan and Macfarlane solutions ensure that Local Government and other public sector organisations can manage customer contacts more effectively and become more Citizen and Business Centric.
Says John Brooks, COO of Lagan, ‘’This award is testament to the success of our close partnership with Macfarlane, and joined-up approach to our Public Sector customers. Our partnership provides a streamlined, end-to-end solution designed to improve public sector service and deliver proven benefits.’’
William Gray, Managing Director of Macfarlane Telesystems, adds, ‘’Our complementary, integrated product set adds significant value to customer service operations and benefits both Government employees and the citizens who access their services. Winning this partnership award is a fitting tribute to the close collaboration we enjoy with Lagan.’’
Lagan and Macfarlane have co-operated on a series of successful projects over the past two years and their joint Customer Relationship Management system and CallPlus Contact Centre solution are now implemented at over 15 Local Government sites.