Los Angeles County Department of Public Social Services Selects Lagan to Modernize Systems and Enhance Human Services Program Delivery
With its proven scalability and ease of integration with legacy systems, Lagan is an ideal fit for Los Angeles County
Rockville, MD (November 14, 2006) – Lagan, a provider of enterprise software dedicated to streamlining the delivery of public services to constituents, today announced that Los Angeles County Department of Public Social Services (DPSS) plans to deploy Lagan’s Health & Human Services Enterprise Case Management solution, beginning with a pilot implementation this fall, which when proven successful, will be rolled out to several thousand users in the Department Countywide.
“Lagan’s adaptable software will greatly enhance customer service to the residents of Los Angeles County served by DPSS,” said Los Angeles County Project Director, Susan Aguilar. “The system will allow us to track and manage all calls, and route them to the case carrying worker to ensure action is taken, thereby improving communication with our participants.”
“We are delighted to deliver Lagan’s solutions to the largest county in the United States, home to nearly 10 million people,” said Des Speed, President and CEO of Lagan. “We are confident that the individuals both receiving and providing human services within the Department of Public Social Services will be pleased with Lagan’s ease-of-use and performance, and that the county will appreciate the measurable benefits for improved service delivery.”
A leader in multi-channel contact solutions and service management for government, Lagan offers an open, java-based architecture designed to easily integrate with mainframe and legacy systems, data warehouses, or other back-office systems. Lagan’s integration with Los Angeles County’s existing case management system will enable streamlined case management across all eligibility lines, measurably improving citizen interaction management. This collaboration will further enable the Department of Public Social Services to deliver on its mission, “to enrich lives through effective and caring service,” by providing several, multi-lingual communication channels via telephone, e-mail, and face-to-face meetings. Lagan’s solution is a proven advantage with over 130 government deployments to date.