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For media enquiries: contact:

Fiona Curtis, SpeechStorm, PR

Tel: +34698582925                              

PRESS RELEASE

SpeechStorm showcases dynamic IVR applications at Genesys G Force 2011 in Prague

 Belfast, Northern Ireland –  7th June 2011 SpeechStorm®, a leader in Interactive Voice Response (IVR) applications, is pleased to announce that it will be a Silver Sponsor at the prestigious Genesys GForce event to be held in Prague on the 7^th-9^th June 2011. 

SpeechStorm will be represented in the Partner Pavilion at GForce where it will demonstrate how Genesys customers can use SpeechStorm Dynamic IVR to deploy new applications more quickly and make instant changes to prompts and call flows.

Delegates will also see how SpeechStorm can support the latest thinking in intelligent Customer Front Door (iCFD) solutions and full integration with Genesys’ Conversation Manager, enabling organisations to deliver a personalised customer experience on every call.

Damian Kelly, VP, Sales & Marketing, SpeechStorm, commented, “SpeechStorm is delighted to be a sponsor at Genesys GForce again this year.  GForce brings together organisations with a passion for innovation in customer service and we are very excited to share with them the further developments we have made in SpeechStorm3 to support a truly tailored caller experience.  For those organisations that have already invested in Genesys Voice Portal, SpeechStorm3 acts like a supercharger, giving them the power to deliver better customer experience more quickly and accelerate business plans.  SpeechStorm is already working with a number of Genesys customers who are seeing the benefits of our pre-built applications and we look forward to working with many more over the months and years ahead.”

To find out how SpeechStorm can supercharge your IVR, contact us at info@speechstorm.com or call us on +442890 943100

About SpeechStorm

SpeechStorm® is a leader in software for automating customer service over the phone.  Using a combination of speech, touchtone, SMS and video, SpeechStorm Dynamic IVR™ enables businesses of all sizes to reduce customer service costs, improve the customer experience and adapt more quickly to changing business needs.  For more information, please visit: www.speechstorm.com

Fiona Curtis, SpeechStorm, PR

Tel: 07816415555

PRESS RELEASE

Best Buy Europe select SpeechStorm to provide hosted IVR services for Talkmobile in three year contract.

Belfast, Northern Ireland – 3rd May 2011 SpeechStorm®, a leader in Interactive Voice Recognition (IVR) applications, is pleased to announce an initial contract to provide services for Talkmobile, the Mobile Virtual Network Operator owned by Best Buy Europe.

Damian Kelly, VP, Sales & Marketing, SpeechStorm, commented, “We are delighted to have the opportunity of working with Talkmobile to enhance their customer service operation using our latest IVR applications. We know Talkmobile is keen to take advantage of SpeechStorm’s powerful personalisation capabilities to deliver a tailored customer experience and we look forward to some exciting innovations in this area over the months and years to come”.

SpeechStorm’s latest release of their unique software, SpeechStorm3™, will enable Talkmobile to take complete control of their IVR system and significantly enhance the customer journey. Using SpeechStorm’s web-based Control Centre, business users at Talkmobile will be able to deploy new self-service applications quickly and easily, making instant changes to prompts, call flows and customer treatments in response to changing business needs.

Paul Layte, Director, Talkmobile, commented, “In today’s competitive market we aim to work with the best in class companies to deliver an exceptional experience to our customers. We are confident SpeechStorm is that partner and look forward to working with them to produce a world class customer experience”.

Kelly said, “Talkmobile is one of the most innovative mobile operators in the UK, and this new contract will add to SpeechStorm’s international portfolio of customers in the telecoms sector, which already includes eircom, meteor and Etisalat. Having Talkmobile as a customer further demonstrates our strength in delivering IVR applications to the telecoms market and will contribute to significant revenue growth for SpeechStorm over the next three years. In today’s market, there is a constant demand from operators for value-added IVR applications, Talkmobile’s selection of SpeechStorm to provide their IVR applications further demonstrates the growing demand for hosted solutions that enable organisations access to best-in-class IVR applications on a pay-per-use basis.”

About SpeechStorm

SpeechStorm® is a leader in software for automating customer service over the phone. Using a combination of speech, touchtone, SMS and video, SpeechStorm Dynamic IVR™ enables businesses of all sizes to reduce customer service costs, improve the customer experience and adapt more quickly to changing business needs. For more information, please visit: www.speechstorm.com

About Talkmobile

Talkmobile is a mobile virtual network operator (MVNO) operating in the United Kingdom, owned and operated by The Carphone Warehouse Ltd (CPW), part of Best Buy Europe Distributions Ltd (BBE).

London, UK – June 10th, 2010 SpeechStorm®, a leading provider of Interactive Voice Response (IVR) application software, today announced the completion of a Management Buy Out (MBO) and initial funding round of 1.8 million pounds.  The funding is provided by Crescent Capital, a leading venture capital fund manager, Kainos, a leading supplier of EDRM solutions, and the SpeechStorm senior management team – Oliver Lennon, Damian Kelly and Brendan McCarthy.

SpeechStorm, who employ 24 people, is headquartered in Belfast, with staff in Dublin and London.  This investment will enable SpeechStorm to accelerate development of its IVR applications for retail, financial services and telecoms sectors as well as expand its operations in international markets.  Oliver Lennon, CEO, SpeechStorm said “We have a great team, superb applications and a proven track record with our customers. This investment is an endorsement of SpeechStorm’s capabilities and strengths in our existing markets and our strategic vision for the company.”  “We are delighted to have Crescent Capital and Kainos on board and the opportunity to drive SpeechStorm’s international expansion with their support”. 

Deirdre Terrins, Investment Director, who led the MBO on behalf of Crescent Capital commented, “We are really looking forward to working with Oliver and the SpeechStorm Management Team on this exciting offering to a dynamic and growing international market”.

SpeechStorm was first established as a business unit within Kainos in 2007.  Following a number of successful projects with eircom, Ireland’s leading telecommunications provider, SpeechStorm quickly extended its customer base, providing innovative IVR applications to customers including Allied Irish Bank, Comet PLC and Etisalat. 

Brendan Mooney, Managing Director, Kainos said, “For Kainos, the Management Buy Out represents a natural next step in maximising the growth of SpeechStorm; we are very pleased to be supporting the management in this investment.”   “I wish them every success in this new venture”.

Key to SpeechStorm’s strategy will be the launch this summer of the latest version of SpeechStorm’s Dynamic IVR™ platform, which will revolutionise the delivery of both Software-as-a-Service (SaaS) and on-premise IVR applications.

SpeechStorm® is a leader in software for automating customer service over the phone.  Using a combination of speech, touchtone, SMS and video, SpeechStorm Dynamic IVR™ enables businesses of all sizes to reduce customer service costs, improve the customer experience and adapt more quickly to changing business needs. 

For more information about SpeechStorm, please visit: www.speechstorm.com

About Crescent Capital NI Limited

Crescent Capital (www.crescentcapital.co.uk) is Northern Ireland’s leading investor of venture capital with a focus on telecoms, high technology, bio/pharma, tradable services and manufacturing opportunities.  This investment in SpeechStorm’s MBO completes Crescent’s portfolio for its £22.5m second fund, Crescent Capital II LP.

About Kainos
Kainos designs and implements IT solutions that make businesses perform better. The company was founded in 1986 and is headquartered in Belfast with offices in Dublin, London and Gdansk. Kainos employs over 260 consultants and it prides itself on the quality of its people; client focused, reliable, dedicated and they understand how technology can be used to its best advantage.

Kainos’ customers include some of the biggest names in both private and public sector throughout the UK and Ireland, including AIB, the Audit Commission, Shipowners’, Bank of Ireland, Aviva, Northern Ireland Civil Service, the Information Commissioners Office and permanent tsb. For more information, see www.kainos.com.