Lagan announces revenue growth and wider application technologies
Posted: Friday, October 5th, 2007 at 11:58 am
Lagan announces substantial revenue growth and wider application opportunities
Lagan, the specialist software provider to government, has announced a year-end increase in revenue from £9.95m to £14.3m. The company has achieved over 65% average annual revenue growth since 2000 and, with exciting new opportunities ahead, the positive trend looks set to continue. The company already serves more than 15 million citizens in the UK via its Customer Relationship Management (CRM) and Enterprise Case Management (ECM) software, and is making significant investment to expand both geographically and in terms of product application. Lagan is the leading provider of CRM and case management solutions to Local Government where it now has the largest market share worldwide. Earlier in the year, the company achieved the highest possible rating in Gartner’s MarketScope: Local Government CRM products 2007] Lagan was one of eight software suppliers evaluated in the report, and received a “Strong Positive” rating.
Commenting on the encouraging results, Des Speed, President and CEO of Lagan, said, ‘’This has been an exciting year for Lagan. Our continued growth and expansion is the result of the hard work of a talented and dedicated team whose common aim is to support our customers in improving service delivery and realising cost-saving process efficiencies. We have seen our customer base expand, developed software for wider applications, continued our penetration into the US market and maintained our unbroken record of growth. Looking ahead, we have ambitious plans for further expansion which we are confident we can achieve as we take our solutions further into the wider public sector.’’
Lagan’s performance highlights another year of winning new customers, while ensuring its existing customer base is effectively supported and developed. For example, through working closely with Lagan, West Sussex Accessible Services Partnership, a unique combination of 25 different agencies, including seven borough and district councils, the county council, town and parish councils, the police and the NHS, won the most recent prestigious e-Government National Awards for the best e-Government Services. Transport for London, which uses Lagan’s HR shared services case management solution, was cited in the UK Government’s Strategy Annual Report for generating £8.1 million savings per year from their HR Shared Services operation.
Lagan itself has been lauded with a series of accolades, including the company’s appearance for the fifth time in the Deloitte Fast 50, and a listing in the Sunday Times Tech Track 100 Awards as one of the UK’s fastest growing private sector technology companies.
Lagan solutions are now implemented in over 150 government organisations worldwide. In the UK, the company now works with over 90 local authorities, and this year won its first Adult Services contract with Blackpool Council. In addition, the company has secured prestigious contracts with the London Development Agency and a number of housing associations.
In the US, Lagan has continued to focus on the state and local government market and will build on its success in delivering Human (Social) Services, as well as the 311 Single Non Emergency Number market where it has now won 10 new customers (including Los Angeles, San Francisco and New Orleans).
Lagan currently has more than 250 personnel, and earlier this year announced the creation of 100 new jobs, mainly in software development, implementation and support.
