Sunday Times Laud Lagan
Posted: Monday, April 16th, 2007 at 12:59 pm
Lagan Lauded In Sunday Times Microsoft Tech Track 100 League Table For Second Year Running
25 September 2006: Lagan, provider of CRM and Enterprise Case Management solutions to Government, has for the second year running secured a place in the prestigious Sunday Times Microsoft Tech Track 100 annual league table and is the only Northern Irish company to be listed. Lagan’s ranking was based in part on its annual organic sales growth from 2002 to 2005 and growth forecasts to 2006. With over 150 employees, the company’s revenues have increased by an average of over 65% per annum over the last five years.
Since first appearing in the Sunday Times Microsoft Tech Track 100 annual league table in 2003, Lagan has expanded significantly both in the UK and abroad and is now market leader in the provision of Customer Relationship Management (CRM) solutions to UK Local Government and continues to grow rapidly in providing a broader Enterprise Case Management capability to the wider public sector in both the UK and US.
A recent round of funding worth £8.3 million of venture capital investment has helped the company establish an international presence in North America, with offices in Washington D.C. and Chicago, whilst also extending its product offering through the acquisition of Peter Martin Associates in the US, a leader in the development of human services software. As well as UK Local Government CRM, Lagan provides software solutions for Social Services, Shared Services, Service Centres and the Single Non Emergency Number 101 markets in the UK as well as Human and Social Services and the Single Non Emergency Number 311 markets in the US, where it has already made exceptional progress with a number of key contract wins and is poised for substantial growth over the forthcoming year.
Commenting on Lagan’s inclusion in the Sunday Times Microsoft Tech Track 100 league table, Des Speed, CEO of Lagan said, “We’re delighted to be recognised, for the second year running, for our CRM and Enterprise Case Management solutions for Government, which combine a wealth of industry understanding, technology expertise and deployment experience. It supports our leadership in the Local Government CRM marketplace and our expansion into new markets and geographies such as Shared Services, Single Non Emergency Number Services (101 and 311) and Social Services in the Wider Public Sector in the UK and US. Our core values of delivering excellent technology, combined with highest quality customer service – ensuring our clients’ needs are always at front of mind – have helped us achieve the growth we have in the last few years. It is these values which will continue to underpin our business growth moving forward.’’
Lagan helps its 130 clients in these sectors to become more citizen centric, better able to manage cases or service requests through to resolution and more effective in sharing services and resources across the organisation and with partners. These factors, combined with Lagan’s ambitious growth targets and its focus on and reputation for delivering the highest quality technology solutions to its wide customer base, have underpinned Lagan’s growth and acceleration up the Sunday Times Tech Track 100 from 73 in 2005, to 49 in 2006.
The second annual recognition in the Sunday Times Microsoft Tech Track 100 is the latest in a raft of awards won by Lagan and its customers. These include the British Computer Society Awards – Business Achievement Category for Public and Not-for-Profit Organisations, The Association of Public Service Excellence – Innovation in IT in Service Delivery Award, Good Communication Awards – Call Centre of the Year Award, the Sunday Times ARM Tech Track 100 and the Deloitte Fast 50 and 500 Awards.
